hvajee Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between the entity operating the hvajee platform and the user ("you" or "member"). Reading these terms in full is mandatory before using our services through the hvajee website, mobile application, or any other digital channel.

hvajee is a safe and reliable online gaming platform designed specifically for players in Bangladesh. By using our platform, you confirm that you have read, understood, and agreed to all matters in these terms.

Our services depend on an internet connection. Services may be temporarily unavailable due to technical issues, maintenance, or other reasons. In such situations, hvajee bears no liability for compensation.

To access hvajee's services, you must meet the following eligibility requirements:

• You must be at least 21 (twenty-one) years of age. Any person under 21 is strictly prohibited from opening an account or playing on hvajee.
• You must operate the account in your own name.
• You must provide accurate and truthful information.
• Using online gaming services must be legally permitted from your location.
• If you have a previously banned account on hvajee, you may not open a new account.

We may request a national identity card, passport, or other government-issued ID at any time for age verification. Failure to provide the required documents may result in the account being temporarily suspended or closed.

3.1 Registration Process

To open an account on hvajee, you must provide accurate and complete information. Only one account is permitted per person. Creating multiple accounts is prohibited and may result in all accounts being closed.

To change information provided at registration, you must contact our customer service team. Any complications arising from the provision of incorrect information are entirely the responsibility of the user.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. You are personally responsible for all activities carried out from your account. If you suspect unauthorized access to your account, notify our support team immediately.

• Use a strong password and change it regularly.
• Do not share your login details with anyone else.
• Always log out after logging in from a public or shared device.
• Notify us immediately if you notice any suspicious activity.

3.3 Identity Verification (KYC)

To ensure security and prevent money laundering, hvajee may request completion of a Know Your Customer (KYC) process at any time. Until this process is completed, withdrawal privileges may be restricted or suspended.

4.1 Deposits

The following methods can be used to deposit funds into your hvajee account: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳500 (five hundred taka).

Deposits are generally credited to your account instantly. If there is a delay for any reason, please contact our customer service. Follow the correct procedure when making a deposit and keep your transaction number.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 10 to 45 minutes. There may be a slight delay during peak times or when verification is required.

Any active bonus wagering requirements on your account must be met before withdrawal. If any active bonus wagering is incomplete, it must be fulfilled before a withdrawal can be made.

• Withdrawal funds will be sent to your registered payment account.
• Daily withdrawal limits may apply — contact customer service for details.
• If suspicious activity is detected, withdrawal may be delayed pending investigation.
• Additional identity verification may be required at the time of withdrawal.

5.1 Welcome Bonus

New members can receive a 100% bonus of up to ৳15,000 on their first deposit. For example: depositing ৳1,000 gives a ৳1,000 bonus and a total balance of ৳2,000; depositing ৳32,000 or more gives the maximum ৳15,000 bonus and a total balance of ৳47,000.

The welcome bonus applies only once and only to the first deposit of a new account. A bonus code may be required to receive this bonus — ask our customer service for details.

5.2 Bonus Wagering Requirements

A 15x wagering requirement applies to all bonuses. This means you must wager 15 times the bonus amount before withdrawing bonus funds. Example: receiving a ৳1,000 bonus requires a total of ৳15,000 in bets before withdrawal is possible.

• A specific time limit may apply for fulfilling wagering requirements.
• Not all games may count equally toward wagering requirements.
• Once a bonus is accepted, the deposit cannot be refunded.
• hvajee reserves the right to change bonus terms at any time.

5.3 VIP and Loyalty Program

hvajee's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. You can advance to higher tiers through regular gaming activity.

Weekly cashback benefits are available at each tier: Bronze — up to 0.2%, Silver — up to 0.3%, Gold — up to 0.5%, Platinum — up to 0.6%, Diamond — up to 0.8%. Cashback amounts and payment schedules may change without prior notice.

6.1 Fair Play Policy

hvajee is committed to ensuring a fair and transparent gaming environment for all players. Our game library includes products from world-renowned game providers. All game outcomes are controlled by a Random Number Generator (RNG) and are completely unbiased.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game and are displayed in the game interface. hvajee reserves the right to set or adjust betting limits for any player at any time.

6.3 Game Cancellation and Technical Issues

If a game session is interrupted due to a technical error, hvajee will determine the outcome based on recorded data. hvajee reserves the right to void winnings in suspicious or erroneous circumstances.

The following activities are strictly prohibited on the hvajee platform. Violating these prohibitions will result in the immediate closure of the account and any pending withdrawals may be cancelled:

• Any attempt at unauthorized access, hacking, or system manipulation.
• Operating games using bots, automated software, or artificial intelligence.
• Attempting to fraudulently obtain bonuses (Bonus Abuse).
• Creating and operating multiple accounts.
• Money laundering or transacting with illegal funds.
• Fraudulent collusion with other users.
• Exploiting technical errors on the platform.
• Operating an account using a third party's identity.

8.1 Suspension or Closure by hvajee

hvajee may temporarily suspend or permanently close an account at any time for the following reasons:

• Any violation of these terms.
• Providing false or incomplete information.
• Failure to cooperate with verification.
• Suspicious or unusual transactions.
• Evidence that the user is under 21 years of age.
• Involvement in prohibited activities.

8.2 Account Closure by the User

You may request to close your account at any time. Before making the request, ensure there are no pending withdrawals or incomplete bets on your account. You will have the opportunity to withdraw all legitimate funds before the account is closed.

A Self-Exclusion option is also available — contact our support team if you wish to keep your account inactive for a specific period.

hvajee makes every effort to ensure the availability of its services. However, hvajee accepts no liability in the following situations:

• Internet connection issues or limitations of the user's device.
• Technical errors outside hvajee's control.
• Issues with the systems of third-party game providers.
• Force Majeure events — natural disasters, cyberattacks, etc.
• Damages arising from the user's own actions.

hvajee's maximum liability shall in no case extend beyond the actual amount of the transaction in question. hvajee shall not be liable for direct, indirect, or incidental damages.

hvajee places the highest importance on protecting your personal information. We keep your information secure using SSL encryption and modern security technology. See our Privacy Policy page for detailed policies on how we collect, use, and protect your data.

Your information is not sold to any third party. However, information may be shared with selected partners as required by legal obligations, security investigations, or payment processing needs.

You may request access to, correction of, or deletion of your stored information. However, some information may need to be retained for a specified period due to legal obligations.

11.1 Filing a Complaint

If you have any complaint about hvajee's services, please first contact our customer service team. Our support team provides assistance in English via live chat 24/7. Complaints can also be sent by email to: [email protected].

When filing a complaint, include a detailed description of the issue, relevant dates and times, transaction number (if applicable), and your contact information. We will try to resolve your complaint as quickly as possible.

11.2 Resolution Process

All disputes will first be attempted to be resolved through discussion. hvajee's decision shall be considered final and binding, though the user retains the right to seek legal remedy in accordance with applicable law.

hvajee reserves the right to change, modify, or update these terms and conditions at any time. Users will be notified of significant changes via email or platform notifications.

If you continue using the platform after any changes, you will automatically be considered to have accepted the revised terms. We therefore recommend visiting this page regularly.

The Bengali version of these terms is the authoritative version. In the event of any linguistic ambiguity, the interpretation of the hvajee authority shall be considered final.